FAQs

Frequently Asked Questions

We hope to have answered some of the more typical questions you may have here. However, if you have any queries about The International Encyclopedia of Communication and can't find the information in these pages, please do contact us.

Q. How do I purchase The International Encyclopedia of Communication for my institution?
A. Please speak to your librarian, who can order the Encyclopedia direct or through their library supplier. Visit our ordering page to find out more. Please remember that because of their budgets your librarian will need as much advance notice as possible.

Q. Who is the Encyclopedia aimed at?
A. All instructors, students and researchers in Communication Studies will need access to the Encyclopedia. With entries ranging from extended explorations of major topics, to short definitions of key terms, the Encyclopedia is designed for expert and newcomer alike.

Q. When will the Encyclopedia be available?
A. Publication is scheduled for March 2008.

Q. What is The International Encyclopedia of Communication online?
A. The International Encyclopedia of Communication online is the online version of the The International Encyclopedia of Communication.

Q. Why should we subscribe to The International Encyclopedia of Communication online?
A. The International Encyclopedia of Communication online is the first new major reference work of this scale in Communication Studies. It is published simultaneously both print and online versions to provide users with the opportunity to access this key resource in the most convenient manner.

The online version offers:

  • Continuous and immediate 24/7 access to a major new resource for Communication Studies for students, academics and researchers
  • Powerful searching and browsing capabilities
  • Extensive cross-referencing and Open URL technology
  • An accessible, easy to navigate user interface
  • Self administered access
  • Industry standard usage reporting
  • MARC records support

Q. How can I buy The International Encyclopedia of Communication online?
A. The International Encyclopedia of Communication online can be purchased in two ways:

  • An annual subscription with all updates included
  • An outright purchase with an annual fee covering hosting and updates.

It is available direct from Blackwell via your usual suppliers.

Q. How much is The International Encyclopedia of Communication online?
A. Pricing is based on institutional size and type.

Q. How do I know how much my institution will pay?
A. Please contact Blackwell with details of your institution with your full institutional address and contact details also including:

  • Type (e.g. University, 4 Year College, 2 Year College, Public Library, Government or Corporate, School)
  • Size (e.g. FTE enrolment, population served or number of employees.)

Q. Can we have a trial of The International Encyclopedia of Communication?
A. Yes, we can arrange a 60 day trial for you. Please contact us to arrange this.

Q. How many updates are there per year?
A. The International Encyclopedia of Communication team anticipate that there will be several updates per year adding new articles and adding new features.

Q. When can I start my subscription?
A. You may start your subscription at any time during the year. Subscriptions run for 12 months.

Q. What is Blackwell doing to ensure I can always access The International Encyclopedia of Communication online?
A. Blackwell is committed to ensure that their customers continue to have access to resources they have purchased, as well as using a robust and scalable systems to deliver The International Encyclopedia of Communication online. It is looking closely at current options for ensuring archival access to its content.

Q. How is access controlled?
A. The standard options are available including IP address recognition, ATHENS ( UK only), library cards, referring URL, and username and password for remote users. If you require further options please contact Blackwell.

Q. How do subscribers gain access to the full text of articles?
A. Once the user is authenticated they will have immediate access to the full text of all articles.

Q. Is there a limit to the number of concurrent users?
A. No. Institutional access is unlimited.

Q. Are usage statistics provided?
A. Yes, when you purchase your subscription, you will be given access administrative access to a subscriber services area where you can access a full range of usage statistics. The reports will be COUNTER compatible.

Q. What kinds of reference linking does The International Encyclopedia of Communication use?
A. Currently Open URL linking. When you purchase your subscription, you will be given access administrative access to a subscriber services area where you can add details of your link resolver.

Q. What do I keep if I decide in the future to cancel my subscription?
A. If in the unlikely event you do wish to cancel your access, your options depend on how you have paid for The International Encyclopedia of Communication online:
Subscription customers will no longer be able to access The International Encyclopedia of Communication online but will have the opportunity to purchase a version for local hosting including all updates included up until the end of the subscription period.
Outright purchase customers can request a version for local hosting complete with all updates supplied to date.

Q. What are your terms for copying/coursepacks?
A. We waive copyright costs for personal and student course use.
Copyright (c) 2008 Blackwell Publishing.

Technical Questions

Q. What are the technical standards that The International Encyclopedia of Communication online will conform to?
A. Every page on the sites will comply with the following criteria:

  1. HTML validity.
    All pages delivered will be valid XHTML 1.0 Transitional, as defined by the W3C
  2. Screen resolution.
    All pages will be useable (with no horizontal scrolling wherever possible) when the screen resolution is set to 800x600 pixels.
  3. Color.
    All pages will be useable when the color depth is set to 256 colours.
  4. Window re-sizing.
    All pages will correctly re-flow text and images when browser windows are resized; line lengths for textual material will always be relative to the current window size.
  5. Frames.
    No frames will be used in the entire site.
  6. Platforms and browsers.
    Pages will display fully on the following platform and browser combinations:
    • Windows IE 6.0
    • Windows IE 5.0
    • Windows IE 5.5
    • Windows Netscape 7.0
    • Macintosh IE 5
    • Macintosh Netscape 7.0
    • Macintosh Safari 1.x
    • Mozilla 1.x
    • Firefox 1.x

    Pages will also display reliably on the following:

    • Lynx
    • Opera 8
  7. Unicode.
    Unicode will be used to render accented and non-roman characters in site pages. The encoding used to deliver Unicode characters will be UTF-8.
  8. Text size.
    The stylesheets used to format text on the site will not set absolute point sizes; this will allow the user to re-size the text to a comfortable reading size using the controls that their browser provides.
  9. Cookies.
    Usage of cookies for users of the sites may be mandatory for certain areas of the web site.

Q. Do you offer library card access to The International Encyclopedia of Communication online?
A. Librarians or account administrators have the option to allow their users to access The International Encyclopedia of Communication online using their library card. Please contact us if you would like to offer library card access to your users.

Q. What should you do if you still can not access the site or have technical difficulties which your web administrator or our FAQ’s have not satisfactorily answered?
A. Refer to this link which will answer more questions and allow you to raise a call with our support team.

Q. Who should be the point of contact with with Wiley-Blackwell regarding set up?
A. Please follow this link during normal office hours (9.00 am to 5.00 pm Monday to Friday excluding public holidays) on issues relating to the functioning of the website where functionality cannot be restored by your own Trusts’ webservices support.



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